Privacy Policy

Effective Date: 03.10.2025

Last Updated: 03.10.2025

1. Introduction

Welcome to Handerson Medical Supplies Limited ("Handerson Medical Supplies," "we," "our," or "us").

We are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you interact with our website www.handerson.co.ke, our products, and related services.

By accessing or using our website, products, or services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect and process personal information that you voluntarily provide, including but not limited to:

Contact details (e.g., full name, email address, phone number, postal address)
Demographic details (e.g., age, gender, location)
Payment and billing details (e.g., credit/debit card information, M-Pesa phone number and billing address)
Account credentials (e.g., username and password)
Professional details (if applicable, such as company name or business title)

2.2 Non-Personal Information

We may also collect non-identifiable data automatically, such as:

Technical information: IP address, browser type, operating system, device information
Usage data: pages visited, time spent on our site, links clicked, referring URLs
Cookies and tracking technologies: small text files and similar tools to enhance user experience and analyse website performance

3. Lawful Basis for Processing

We process your personal information on the following legal grounds:

Performance of a contract: To fulfill your orders and provide requested services
Consent: For marketing communications or where required by law
Legitimate interests: To improve our products, enhance user experience, and ensure website security
Legal obligations: To comply with applicable laws and regulations
Protection of vital interests: When necessary to protect your safety or that of others

4. How We Use Your Information

We may use your information for the following purposes:

To provide and improve our products and services

Process orders, payments, and deliveries
Enhance and personalize your website experience
Improve website functionality and performance

To communicate with you

Respond to inquiries, feedback, and service requests
Send administrative or transactional communications (e.g., order confirmations, policy updates)
Send marketing and promotional materials, where you have provided consent

To ensure compliance and protect our business

Detect, prevent, and address fraud, unauthorized access, and security breaches
Comply with legal and regulatory requirements

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about how you interact with our website. This helps us improve functionality, analyse user behaviour, and deliver relevant content.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your user experience.

6. Marketing and Communications

With your explicit consent, we may send you marketing messages, promotions, and newsletters. You may opt out at any time by:

Clicking the "unsubscribe" link in our emails, or
Contacting us directly (see Section 13 below)

7. Disclosure of Information

We may share your personal information with the following parties:

7.1 Service Providers

Trusted third-party vendors who assist in delivering our products, processing payments, managing data, or providing IT support. These parties are bound by confidentiality and data protection agreements.

7.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, courts, or government agencies where required by law or to protect our rights.

7.3 Business Transfers

If Handerson Medical Supplies undergoes a merger, acquisition, restructuring, or asset sale, personal data may be transferred as part of the transaction, subject to confidentiality safeguards.

8. International Data Transfers

Where data is transferred outside Kenya, the European Union, or your country of residence, we ensure that appropriate safeguards are in place (such as contractual clauses or adequate protection agreements) in compliance with applicable data protection laws.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, it will be securely deleted or anonymized.

10. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you have the right to:

Access and obtain a copy of your personal data
Request correction of inaccurate or incomplete information
Withdraw consent for marketing or other processing activities
Request deletion or restriction of your personal data (where legally permissible)
Object to certain types of data processing
Request data portability in a structured, machine-readable format

To exercise any of these rights, please contact us using the details provided below.

12. Children's Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that such information has been collected, we will promptly delete it.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Handerson Medical Supplies Limited

Email: info@handerson.co.ke

Phone: +254746384973

Address: Sanfred Business Park

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on our website with a revised "Effective Date." We encourage you to review this Policy regularly.